Frequently Asked Questions

Get answers to frequently asked questions about creating an online practice and practicing telemedicine.

Using Telehealth

  • Patients come in through our Amwell patient platform seeking care. On Amwell, they can browse services by specialty or practice name and will only see services from providers licensed in their state. Through our health plan and employer partnerships, as well as our own direct-to-consumer marketing efforts, we have a robust patient base you can offer services to.

    Online Care Group providers also see patients on our partner platforms, including major health systems and hospitals nationwide.

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  • You’ll just need one of the following:

    • A computer with an internal or external camera. You can use a wide range of web browsers such as Chrome, Explorer or Firefox.
    • An iPhone or iPad with the camera enabled and our provider app downloaded. We recommend using a stand for your phone or iPad during visits to keep the camera stable.
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  • Many aspects of the in-person physical exam can also be done remotely. You will be able to visually assess the patient, and can accurately gauge general distress, skin tone, clarity of thought and speech, respiratory rate, work of breathing, gait, etc. You can also have the patient assist in the physical exam, following your instructions to palpate areas of tenderness, assess ROM, assist in moving the camera to visualize areas such as the oropharynx, and assist in abdominal self-exams. In conjunction with a thorough history, many providers feel that the information they can obtain from a video visit is sufficient for accurate diagnosis of many conditions.

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  • You can take an appointment from any private location. Keep in mind that you cannot take an appointment with anyone else in the room with you. To ensure patient privacy, we recommend taking appointments from your home or office with the door closed.

    Patients will be able to focus on you better if the environment behind you is a light solid color, clean, simple and not distracting. A light blue backdrop is preferable for the optimal video experience. Position yourself in front of a blank wall instead of a wall full of bookshelves.

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  • All providers have access to video-based training as well as 1:1 training sessions with a member of our team. Training includes an overview of the American Well platform and telehealth best practices. Online Care Group providers must complete training and pass a final assessment to see patients.

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Payment

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Documenting and Prescribing

  • The American Well platform lets you document notes and offers a full library of CPT codes and billable ICD-10 codes. You can choose from our standard notes templates or create your own that can be completed during or after the video visit. The platform also supports secure messaging, patient education materials, e-prescribing and sick slips. If you choose to document during the video visit, it is helpful to tell the patient what you are doing when you are looking away from the patient video. A simple “I’m just looking up some details on your condition” or “I’m locating your prescription now” will put the patient at ease.

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  • You will be able to e-prescribe and manage medications with the highest level of SureScripts integration including full a formulary*, up-to-date prescriptions and geolocation pharmacy selection. There must be video connection in order to prescribe; physicians cannot prescribe based on a phone or chat encounter.

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  • Based on your credentials and verification you may be able to ePrescribe in the American Well platform. Medications below are excluded from the formulary:

    • Controlled substances (narcotics, anxiety medications, ADHD medications)
    • Muscle relaxants
    • Medications for erectile dysfunction
    • Any additional state specific controlled medications (additional pain medications, pseudoephedrine)
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Eligibility

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Take Advantage of Telehealth Today

Start your own practice or let us bring the patients to you. It’s a faster, easier way to see patients.

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